Hi Everyone.Today is Saturday so I will review Purplle.com.When I was trying to find some products like Aloe Veda, Kaya,Matrix products I bumped into this site. Read along to find out more about it!
Site Info:
| Site | Categories |
|---|---|
| Purplle.com | Skin Care,Hair Care,Make up,Personal grooming |
Payment Modes:
- Cash-on-delivery/Credit Cards/ Debit Cards/Online Banking/Loyalty programs (Payback /Mobiwik /Jet Airways).
Shipping Charges:
- Free Shipping on all orders on order value of Rs.699 onwards otherwise Rs 49 will be charged.
- Cash-on-delivery charges Rs.25 for order value less than Rs.699.
My Rating:
| Features | My Rating |
|---|---|
|
Locating a product/Site Navigation
|
4/5
|
|
Ease of placing a order
|
4/5
|
|
Availability/Stock
|
2/5
|
|
Checkout
|
4/5
|
|
Discount/Offers
|
4/5
|
|
Dispatching
|
1/5
|
|
Delivery
|
2/5
|
|
Packaging
|
3/5
|
|
Customer Service
|
1/5
|
|
Refund Policy
|
2/5
|
|
Overall Rating
|
2/5
|
Final Verdict:
There are many issues which I faced with Purplle.com :
- Orders are dispatched at their own convenience.It can be 15-30 days to dispatch a order which is really terrible service.
- It seems that they procure products after placing order.Otherwise it is always listed as available on site.
- It is pretty much impossible to reach customer care.If you do,no proper communication or resolution from Customer care.
- Products are not dispatched early nor do they update their stocks early.
- Packaging is not up to the mark,I received a leaky toner.
- No matter whatever issues crop up,they will not communicate and keep the customer updated.
Initial two orders were okay but after that I faced problem with every order.You will never know when and if you will ever receive the order or not.
Overall it is not a very reliable site.They have a lot of work to be done!
Overall it is not a very reliable site.They have a lot of work to be done!
Would I shop again-The answer is no!
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